Valued Guests,
The Two Rivers Resort was established in 1995 as one of the first large scale Spokane Tribe of Indians for profit business ventures. Since that time thousands of visitors and guests have come to this tranquil and breathtaking spot, we call home and enjoyed this amazing recreational opportunity. Unfortunately, throughout the years’ time has taken its toll.
We are taking steps to revitalize and improve our Resort with several infrastructure overhauls and some exciting new improvements. Thus far we have repaired and improved two sets of Power Distribution Boxes on the Marina Docks, with the reminder being scheduled as time and resources permit. We are conducting a massive clean-up project and possible rehabilitation of the Old Casino Building into some other useful addition to the resort. Additionally, we are putting up new security fencing and limiting access to the park during non-operational hours as well as installing a limited access security gate to the Marina. Our maintenance crew is developing a new workorder system that will streamline customer maintenance reports and issues. In the general area of the park, we are reestablishing green spaces and opening more areas of the park for recreational activities. For our guests who love their pets we are creating a least two fenced pet recreational areas. And, for those who just cannot live without being connected we are installing a new customer internet access that will allow for more service for your leisure time surfing.
We at the Spokane Tribal Enterprises have recognized these disparities and are now taking these steps and many more to revitalize and improve our Resort. It is our goal to bring back our value and appeal for you to see. As with anything like this it takes money and unfortunately, we need to fund these improvements through increased costs for use. These new costs can now be found in one convenient location in our Guest Policy Manual under “Appendix A.” This will be available to our guests by our April 1st Park opening date. It is our hope that this new format will allow you as the guest an easy to read, and in an understandable format for our future pricing at the Resort.
We truly appreciate your patronage at the Two Rivers Resort and hope that you understand that we are improving by employing more staff, make much needed repairs and improve the quality of your stay while you are visiting us. We want your experience with us to be a positive one.
We encourage innovative or creative thoughts or ideas that you may have so that you may continue to choose Two Rivers Resort for your recreational needs. We look forward to your answering your constructive questions or comments.
Sincerely,
